Conditions of Use

General provisions

These terms and conditions are valid exclusively between the company FLOCCARI SNC with registered office in Palermo Via Marchese di Villabianca 217 VAT number 00181230822, hereinafter referred to as "FLOCCARI" and anyone who makes online purchases on the website www.floccaristore.it and www.floccaristore.com hereinafter referred to as "CLIENT". These conditions may be subject to change and the date of publication of the same on the site is equivalent to the date of entry into force. These conditions govern the purchases made on the website www.floccaristore.com and www.floccaristore.it, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree no. n. 206/2005, amended by Legislative Decree no. n. 21/2014 and by the Legislative Decree. 70/2003 on e-commerce.

Art. 1 - Object of the contract

With these general conditions of sale, FLOCCARI sells and the CUSTOMER remotely acquires the tangible movable goods indicated and offered for sale on the website www.floccaristore.it and www.floccaristore.com. The contract is concluded exclusively by the Internet, with the CLIENT accessing the address www.floccaristore.it or www.floccaristore.com and the realization of a purchase order according to the procedure provided by the site itself. The customer commits to examine, before proceeding with the confirmation of their order, these general conditions of sale, in particular the pre-contractual information provided by FLOCCARI, and to accept them by placing a flag in the box indicated during the guided purchase procedure. In the e-mail, which confirms the order, the CLIENT will also receive a link to download and store a copy of these general conditions of sale, as provided for by art. 51 comma 1 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014.

Art. 2 - Pre-contractual information for the consumer - art. 49 of Legislative Decree 206/2005

Before the conclusion of the purchase contract, the CLIENT takes note of the characteristics of the goods that are illustrated in the individual product data sheets at the time of the choice by the CLIENT. Before the conclusion of the purchase contract and before the validation of the order with "payment obligation", the CUSTOMER is informed about: - total price of goods including taxes, with details of any shipping costs and any other costs; - terms of payment; - the deadline by which FLOCCARI commits to deliver the goods; - conditions, terms and procedures for exercising the right of withdrawal (Article 6 of these conditions); - information that the CUSTOMER will have to bear the cost of returning the goods in case of withdrawal; - existence of the legal guarantee of conformity for the purchased goods. The CUSTOMER can at any time and in any case before the conclusion of the contract, take note of the information relating to FLOCCARI, the geographical address, telephone number, e-mail address that are listed below: FLOCCARI SNC VIA MARCHESE DI VILLABIANCA 217 90143 PALERMO TEL +39091346252 info@floccaristore.com

Art. 3 - Conclusion and effectiveness of the contract

The sales contract is considered concluded when FLOCCARI sends the CUSTOMER an e-mail confirming the order. The e-mail contains the data of the CLIENT, the order number automatically assigned, the summary of the goods purchased with the relative prices, any shipping costs, the delivery address to which the goods will be sent and the link to print and save a copy of these conditions. The CUSTOMER commits to verifying if the personal data is correct and to promptly notify FLOCCARI of any corrections also by replying to the order summary e-mail previously received. FLOCCARI commits to describing and presenting the items sold on the site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the site and the actual product may be highlighted. Furthermore, the photographs of the products presented on www.floccaristore.it and www.floccaristore.com do not establish a contractual element, as they are only a representation. FLOCCARI commits to shipping within 24 hours of receipt of the order or within the first working day.

Art. 4 - Methods of payment

Each payment by the CUSTOMER can be made only by means of the credit cards indicated on the website www.floccaristore.it and www.floccaristore.com, by bank transfer or by Paypal payment method. In case of payment by credit card or Paypal the actual charge will be made at the time that FLOCCARI sends the order confirmation e-mail or at the end of the guided purchase procedure. In the case of an advanced bank transfer, we will communicate our bank details only when we are certain that we can process the order. Payments can also be made by using Coupons or Discount Codes issued by FLOCCARI. Any communication relating to the payment and the data communicated by the CUSTOMER, take place on special protected lines. All electronic transactions are entirely managed by Paypal, in order to guarantee maximum security, according to current data encryption standards. Floccari will never be in possession of the CUSTOMER’s credit card information.

Art. 5 - Prices

All prices of the products indicated on the website www.floccaristore.it and www.floccaristore.com are expressed in Euro and include VAT, and where applicable, the Raee contribution. Shipping costs are not included in the purchase price, but are indicated and calculated when the purchase process is completed before the payment phase. The CUSTOMER accepts FLOCCARI's right to change its prices at any time, however the goods will be invoiced based on the prices indicated on the website at the time the order was made and will be indicated in the confirmation e-mail sent by FLOCCARI to the CUSTOMER. In the event of an IT, manual, technical, or any other kind of error that could result in a substantial change of price, not foreseen by FLOCCARI, which makes it exorbitant or clearly derisory, the purchase order will be considered invalid and canceled and any amount paid by the CUSTOMER will be reimbursed within 7 days from the day of cancellation.

Art. 6 - Discounts and collection of points

The points collection is promoted by Floccari Store and is valid only online. The points collection is completely free and is aimed at all registered customers on the Floccari Store website. Users can register for free by visiting the website www.floccaristore.com and aggregate the points with each purchase. Accumulate 1 point for every 10 € spent, when you reach the threshold of 50 points you will get a rebate of € 25.00, which you can spend on your next order. Your points balance can only be spent in one single solution.

Art. 7 - Right of withdrawal

In accordance with the legal provisions in effect, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products. In the case of multiple purchases made by the CLIENT with a single order and delivered separately, the 14-day term starts from the day the last product is received.

The CUSTOMER who intends to exercise the right of withdrawal can make the request to FLOCCARI by completing the form in the order section or by mail, by phone, by fax or registered mail.

In case of exercising the right of withdrawal, the CLIENT is required to return the goods within 14 days from the day on which he communicated to FLOCCARI his withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005. The goods must be shipped back or returned by hand to Floccari snc Via Marchese di Villabianca 217 90143 Palermo.

The direct costs of returning the products are charged to the CUSTOMER, who may choose to instruct FLOCCARI to handle the collection of the goods by means of their couriers. The costs for return shipments, including VAT, are around Euro 12.00 for Italy, Euro 14.00 for Europe and Euro 30.00 for the rest of the world.

The goods must be returned intact, in the original packaging, complete in all its parts (including packaging, label and any documentation and/or accessories). Without prejudice to the right to verify compliance with the above, FLOCCARI will refund the amount of products subject to withdrawal within a maximum period of 7 days, including any shipping costs. As foreseen by the art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, FLOCCARI may suspend reimbursement until the receipt of goods. FLOCCARI will reimburse using the same payment method chosen by the CUSTOMER at the time of purchase. In the case of payment made by bank transfer, and if the CLIENT intends to exercise his right of withdrawal, he will have to provide FLOCCARI with the bank details: IBAN, SWIFT and BIC necessary for the reimbursement. In case of withdrawal for a purchase made with a voucher, the amount will be returned to the CUSTOMER with a voucher identified with a promotional code that will be sent to the CUSTOMER'S email address. The purchase voucher will be valid for 2 years and can be used by the CUSTOMER for future purchases.

Art. 8 - Legal guarantee of conformity

In the case that an order is received which does not conform to order or is defective, the CUSTOMER has the right to the restoration without expenses of the conformity of the product by repair or replacement of the product. Subsequently FLOCCARI, in case of defective or non-compliant product, will organize the collection of the product, compatibly with the availability of the CUSTOMER.

Art. 9 - Delivery methods

The products will be delivered by express courier to the address indicated by the CUSTOMER within no later than 30 days from the date the CLIENT receives the order confirmation e-mail sent by FLOCCARI. For every order placed on the website www.floccaristore.it and www.floccaristore.com, FLOCCARI issues a receipt or invoice for the goods shipped, as requested by the CUSTOMER. The order detail is available and printable, after the order has been completed, in the "My orders" section of the CLIENT's reserved area on the website www.floccaristore.ite www.floccaristore.com. The order details will contain the information provided by the CUSTOMER during the purchase procedure.

Art. 10 - Responsibility

FLOCCARI assumes no responsibility for disservices due to force majeure or unforeseeable circumstances, even if they are due to malfunctions and disruptions of the Internet, such as the internet failing to execute the order within the time stipulated in the contract.

Art. 11 - Access to the site

The CLIENT has the right to access the site for consultation and purchase. No other use, in particular commercial, of the site or its contents is permitted. The integrity of the elements of this site, whether audio or visual, and the relative technology used remain property of FLOCCARI and are protected by the intellectual property right.

Art. 12 - Cookies

The website www.floccaristore.it and www.floccaristore.com uses "cookies". Cookies are electronic files that record information relating to the navigation of the CUSTOMER on the site (pages consulted, date and time of consultation, contents of the cart, etc. ..) and that allow FLOCCARI to offer a personalized service to its customers. FLOCCARI informs the CLIENT of the possibility to disable the creation of these files by accessing its Internet configuration menu. It is understood that this will prevent the Customer from proceeding with the online purchase.

Art. 13 - Integrality

These General Conditions of Sale are constituted by the entirety of the clauses that compose them. If one or more provisions of these General Terms and Conditions of Sale is considered invalid or declared as such under the law, regulation or following a decision by a court having jurisdiction, the other provisions will continue to have full force and effect.

Art. 14 - Applicable law and competent court

These General Conditions of Sale are subject to Italian law. Any dispute that does not find a friendly solution will be submitted to the exclusive jurisdiction of the Court of the place of residence of the CUSTOMER, if located in Italy. In any case, it is possible to optionally resort to the procedures of mediation pursuant to Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale.

The European resident Consumer is informed that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by the European Consumer to resolve non-judicially any dispute relating to contracts for the sale of goods and services stipulated on the network and / or deriving from them.
Consequently, if you are an established consumer in Europe, you can use this platform to resolve any dispute arising from the online contract entered into on this site. The European ODR platform is available at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

Art. 14 AICEL

Floccari Store adheres to the ethical code of the Italian e-commerce association (AICEL) available at the following link:https://www.aicel.org/codice-etico-dei-merchant-aicel

Last updated 10 July 2019